![]() This Access Token is not available from Cloud due to authenticationĪction: Check the Cisco Cloud Onboarding Configuration window to confirm that the onboarding process has completed successfully. Unified Communications Manager requires valid Access Token to send Push Notifications to Cloud. PushNotificationServiceAccessTokenUnavailableĭescription:Cisco Push Notification Service (CPNS) does not have a valid Access Token. Push Notificationįor this iOS Cisco Jabber or Cisco Webex device will be stopped until valid device token is set by iOS Cisco Jabber and WebexĪction: User should log out and log back in to Cisco Jabber or Webex clients on that iOS device. ![]() PushNotificationInvalidDeviceTokenResponseĭescription: Cloud returned Error code 410 for Push Notification sent from CallManager Service due to invalid device token. The CallManager service requires a connection in order to send PushĪction: In Cisco Unified Serviceability, check that the Cisco Push Notification Service status is running. The following table highlights alarms that were added to support Push Notifications call support in Unified Communications Manager and IM and Presence Service Release 11.5(1)SU3.ĭescription: Unable to connect with Cisco Push Notification Service. The system can fetch and install new certificates automatically. Your installation will not include the required certificates ![]() You are already onboarded, but now a new certificate requirement has arisen See the preceding table "Root Certificates for Cloud Connection". You must obtain and upload the new certificates manually. The certificate requirements changed sometime after the installation iso was created You have chosen to have Cisco manage certificate requirements ![]() Installation iso file included the required certificates? Scenarios Where Cloud Certificates can be Uploaded Automatically This trust check box selected in the Cisco Cloud Onboarding Configuration window, or whether certificates need to be uploaded manually for onboarding to be successful. To manage the Cisco Cloud Service CA certificates required for The following table shows whether onboarding will be successful with the I want Cisco OU = Go Daddy Class 2 Certification AuthorityĬ3 84 6B F2 4B 9E 93 CA 64 27 4C 0E C6 7C 1E CC 5E 02 4F FC AC D2 D7 40 19 35 0E 81 FE 54 6A E4 Unified Communications Manager communicates with Fusion Onboarding Service (FOS) to provision CI machine account. Secure https communication between Unified Communications Manager, IM and Presence Service, and the Cisco Push REST service.ĥD 56 49 9B E4 D2 E0 8B CF CA D0 8A 3E 38 72 3D 50 50 3B DE 70 69 48 E4 2F 55 60 30 19 E5 28 AEĬisco Unified Communications Manager andIM and Presence Service Unified Communications Manager and IM and Presence ServiceĬisco Unified Communications Manager requests a CI machine token to authenticate with Cisco Push REST service. ![]() Make sure to select tomcat-trust as the Certificate Purpose. On how to upload certificates to Unified Communications Manager and IM and Presence Service, refer to the "Certificates" sections in the Security Guide for Cisco Unified Communications Manager. Refer to the below table for the root certificates that you must obtain if you are uploading certificates manually. To choose this option, uncheck the I want Cisco to manage the Cisco Cloud Service CA Certificates required for this trust check box in the Cloud Onboarding Configuration window in Unified Communications Manager. In these instances, you will have to download certificates manually from the CA site and upload them to Unified Communications Manager and IM and Presence Service. Performance Counters for Push Notificationsįor on-premises deployments, you must obtain and upload certificates manually if you choose not to have Cisco manage cloudĬertificates automatically, or if a new certificate requirement is added that was not included in your system installationįile. ![]()
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